Shipping and Delivery Policy
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This Shipping and Delivery Policy outlines the terms and procedures for the delivery of products and digital services provided by Kanwal Raj Rahi. We are committed to providing timely and efficient delivery of our products and services to ensure customer satisfaction.
Shipping of Products
For physical products (if applicable), the following shipping terms apply:
Domestic Shipping (within India)
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 5-7 business days | ₹100 or Free for orders above ₹1000 |
| Express Shipping | 2-3 business days | ₹250 |
| Priority Shipping | 1-2 business days | ₹450 |
International Shipping
| Region | Estimated Delivery Time | Cost |
|---|---|---|
| Asia & Pacific | 7-14 business days | $20 USD or Free for orders above $150 USD |
| Europe | 10-18 business days | $30 USD or Free for orders above $200 USD |
| North America | 10-18 business days | $35 USD or Free for orders above $200 USD |
| Rest of World | 14-25 business days | $45 USD or Free for orders above $250 USD |
Shipping Restrictions
Please note the following shipping restrictions:
- We currently do not ship to P.O. boxes or APO/FPO addresses
- Some products may not be available for international shipping due to regulatory restrictions
- Additional customs duties and taxes may be charged for international shipments, which are the responsibility of the recipient
- We are not responsible for any delays caused by customs processing
Order Processing Time
Order processing times vary depending on the type of product:
- Most orders are processed within 1-2 business days after payment confirmation
- Custom or made-to-order products may require additional processing time, which will be specified at the time of purchase
- Orders placed after 2:00 PM IST will be processed the following business day
- Orders placed on weekends or public holidays will be processed on the next business day
Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email. You can track your package by:
- Clicking on the tracking link provided in your shipping confirmation email
- Logging into your account on our website and viewing your order history
- Contacting our customer service team with your order number
Delivery of Digital Products and Services
For digital products and services:
- Digital products (e.g., software, e-books, templates) will typically be delivered instantly after payment confirmation
- Access credentials or download links will be sent to the email address provided during checkout
- For subscription-based services, access will be granted within 24 hours of payment confirmation
- Custom digital services (e.g., website development, consultations) will be delivered according to the timeline agreed upon in the service contract
Delivery Issues and Delays
In the event of delivery issues:
- If your tracking information shows that your package was delivered but you haven't received it, please contact us within 48 hours
- For packages showing as "delivered" but not received, we will initiate an investigation with the shipping carrier
- For significantly delayed packages, please contact our customer service team for assistance
- In case of damaged packages, please take photos of the damaged packaging and products and contact us immediately
Change of Delivery Address
If you need to change your delivery address:
- Address changes can be accommodated if requested before the order has been shipped
- To request an address change, contact our customer service team with your order number and new shipping details
- Once an order has been shipped, we cannot change the delivery address
International Customs and Duties
For international shipments:
- All duties, taxes, and customs fees are the responsibility of the recipient
- We are not responsible for delays due to customs processing
- We cannot declare packages as "gifts" or undervalue merchandise to avoid customs fees
- Please check your country's import regulations before placing an order
Contact Us
For any questions regarding our Shipping and Delivery Policy, please contact us:
- By email: kanwalrajrahi.com
- By email: shipping@kanwalrajrahi.com
- By visiting our contact page: Contact
Last Updated: May 20, 2025
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