Cancellation and Refund Policy

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Introduction

This Cancellation and Refund Policy outlines the procedures and terms for cancellations, returns, and refunds for services and products provided by Kanwal Raj Rahi. We aim to ensure fair and transparent policies while providing excellent customer service.

Cancellation Policy for Services

If you wish to cancel a service, the following conditions apply:

Timing of Cancellation	Refund Amount	Process Time
More than 7 days before scheduled service	100% refund minus administrative fees	7-10 business days
3-7 days before scheduled service	75% refund	7-10 business days
1-2 days before scheduled service	50% refund	7-10 business days
Less than 24 hours before scheduled service	No refund	N/A

Process for Service Cancellation

To cancel a service, please follow these steps:

1. Contact us via email at support@kanwalrajrahi.com with your order number and cancellation request
2. Include "Cancellation Request - [Your Order Number]" in the subject line
3. Provide a brief reason for cancellation (optional but appreciated)
4. You will receive a confirmation email within 24-48 hours
5. If approved, your refund will be processed according to the schedule above

Refund Policy for Digital Products

For digital products, the following refund conditions apply:

• Refunds for digital products are available within 14 days of purchase if the product has not been downloaded or accessed
• Once a digital product has been downloaded, refunds are only available if the product is defective or not as described
• To request a refund for a digital product, please provide proof of purchase and explain why you believe a refund is warranted
• All refund requests for digital products will be reviewed on a case-by-case basis

Refund Policy for Physical Products

For physical products (if applicable), the following refund conditions apply:

• You have 30 days from the date of delivery to return a product
• Products must be returned in their original condition and packaging
• Return shipping costs are the responsibility of the customer unless the product was defective or damaged during shipping
• Once we receive and inspect the returned product, we will process your refund
• Refunds will be issued to the original form of payment

Non-Refundable Items and Services

The following items and services are generally non-refundable:

• Custom or personalized services that have already been initiated or completed
• Services where work has already begun, based on the proportional amount of work completed
• Digital products that have been downloaded, accessed, or where access credentials have been provided
• Special order or customized physical products

Processing of Refunds

When a refund is approved:

• Refunds will be processed to the original method of payment
• Credit card refunds typically take 5-10 business days to appear on your statement, depending on your financial institution
• Bank transfers may take 3-7 business days
• You will receive a confirmation email once your refund has been processed

Force Majeure

In cases of force majeure or circumstances beyond our reasonable control that prevent service delivery, we will offer either:

• Rescheduling of services at no additional cost
• A credit that can be used for future services
• A full refund if neither of the above options is suitable

Disputes

If you believe our Cancellation and Refund Policy has not been properly applied to your situation, please contact us directly to resolve the issue. We are committed to resolving all disputes fairly and promptly.

Changes to This Policy

We reserve the right to modify this Cancellation and Refund Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this policy periodically for changes.

Contact Us

For any questions regarding our Cancellation and Refund Policy, please contact us:

• By email: kanwalrajrahi.com
• By email: support@kanwalrajrahi.com
• By visiting our contact page: Contact

Last Updated: May 20, 2025

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